Your Moen Flo Smart Water Shutoff is designed to help protect your home by monitoring water usage, detecting leaks, and identifying potential plumbing issues before they become major problems. Standard Installation service is included with select purchases on moen.com. Here's an overview of what to expect with your Standard Installation, steps to take for a successful installation, and how the device enhances your home's water security.
- †Standard Installation: Professionally installed by a licensed plumber on the main water supply line inside or outside your home.
- Testing and Checking for Leaks: Testing of the installation to check for leaks and verify proper water flow.
- Clean-up: Removal of any debris created during the installation process, ensuring the area is left clean and tidy.
Flo Device Requirements
To function, your device will require:
- Wi-Fi (2.4ghz)
- Smartphone
- Power Outlet (within approx. 30 ft)*
Flo Standard Installation service provides a professional, hassle-free installation experience for your Flo Smart Water Shutoff device by a licensed plumbing installer.
- Locate Your Main Water Shutoff Valve and Identify Your Pipe Size Your main water shutoff valve is typically found inside or outside your home near where the main water line enters. Knowing your pipe size helps ensure you ordered the correct device for a smooth installation process.
- Power Outlet You’ll need an accessible power outlet within reach of where the device will be installed, and the power cord must be able to be safely run without creating a tripping hazard. *The device includes a 10-ft power adapter. One 25-ft low-voltage extension cord is included with your order to help reach an outlet if one isn’t nearby.
- Set Up Your Moen Smart Water Network App & Pair Your Device Before your appointment, download the Moen Smart Water Network app, create an account, and follow the instructions to pair your Flo device to your home’s Wi-Fi.
- Understand Potential Additional Costs While most installations fall under Standard Installation, some setups may require additional work and costs. Click here to find common add-ons, their estimated costs, and why they may be necessary.
- Be Present and Available Stay home and be ready to communicate with your installer about your plumbing system. If additional work is needed, the installer will discuss it with you before proceeding.
- Confirm That Your Flo is Working Once installation is complete, open the Moen app, turn on a faucet, and check that your Flo device is properly registering pressure, flow rate, and temperature.
Depending on your home's plumbing set up, additional work costs may be required beyond the Prepaid Standard Installation. While most installations qualify for Standard Installation, certain pre-existing plumbing conditions may require additional components or modifications to ensure a proper installation and protect your plumbing system.
May be required by plumbing code if your homes water pressure exceeds 80 PSI to prevent damage to your plumbing system.
Older gate valves may be frozen or inoperable, requiring replacements for safe water shut off.
If there's an insufficient uninterrupted straight pipe or limited accessibility for installation, minor to moderate adjustments may be necessary. Learn more.
An accessible power outlet must be within reach of the devices power adapter cord length (10 ft.) or within reach when using a single customer supplied Moen 25-foot low-voltage extension cord. If an accessible approved outlet is not available within this range installing a new outlet would require a qualified electrician. Learn more.
For home supplied by a well system, an operable sediment filter with at least a 150-micron filter or 100 mesh wye strainer is required. If no filter exists or it does not meet specifications, additional labor and materials (e.g., special piping, fittings, filters, strainers) may be required.
- On Installation Day: Your assigned installer will assess your plumbing system to determine if it qualifies as a Standard Installation or if any additional work is needed.
- Approval Process: If additional services are required, you’ll receive a clear cost estimate before any work begins. It is completely your decision whether to accept the additional work or not, and you will be responsible for paying the installer directly. If you decline required additional work, your installation will not be completed, and you may return the Flo device for a full refund in accordance with our return policy.
- Professional Installation: Once approved, the installer will complete the work and ensure your system is functioning correctly.
Why can’t you tell me if I need additional work before my installation appointment?
Every home plumbing system is unique, and factors such as pipe configuration, valve condition, and water pressure can only be fully assessed on site. The assigned third-party installer must inspect your system in person to determine if any additional work is required. If needed, they will provide a detailed estimate for your approval before proceeding.
What is my estimated cost for additional work?
Below is a breakdown of estimated costs for common additional work scenarios. Your actual cost may vary depending on factors such as your plumbing system, pipe size, valve type, installation complexity, accessibility, and local plumbing codes.
Pressure Reducing Valve (PRV) Installation
Terms & Conditions
A Pressure Reducing Valve (PRV) is a device installed on your main water line to regulate the pressure of water entering your home. It prevents excessive water pressure, which can lead to leaky pipes, burst pipes and premature wear on plumbing fixtures.
Why Your Home May Need One
If your home’s water pressure exceeds 80 PSI, a PRV may be required by plumbing code. High water pressure is like high blood pressure in the human body — over time, it places stress on your plumbing system, potentially causing leaks, damage, or even burst pipes.
Estimated Additional Cost Range (If needed)
¾” - 1” Pipe $340 – $520
+1¼” Pipe $750 – $940+
Manual Shutoff Valve Installation
What is a Manual Shutoff Valve?
A shutoff valve allows you to turn off your home’s water supply in case of an emergency or maintenance, but in many older homes, gate valves if not regularly operated can become frozen shut (unable to turn), leaky, or partially closed, restricting water flow.
Why Your Home May Need One
If your home’s existing shutoff valve is old, corroded, or non-functional, it may need to be replaced to safely install the Moen Flo device.
Estimated Additional Cost Range (If needed)
Your actual cost may be more or less depending on your plumbing system, pipe size, valve type, installation complexity, accessibility of your plumbing system, and local plumbing codes.
¾” - 1” Pipe $80 – $140+
1¼” Pipe $120 – $170+
Pipe Modification
What is a Pipe Modification?
If there is not enough accessible, uninterrupted straight pipe after the home’s manual shutoff valve and/or pressure reducing valve on the main water supply line to perform the “Standard Installation”, Additional labor and materials may be required to modify the plumbing to create enough space for one of these installation options.
Why Your Piping May Need Modification
Standard Installation requires a minimum section of accessible, uninterrupted, straight pipe on the main water supply line to allow the third-party installer to install the Flo device inline or reroute the water line to create a “loop” to accommodate the device.
Estimated Additional Cost Range (If needed)
¾” - 1” Pipe $80 – $220+
1¼” Pipe $110 – $290+
Power Outlet
Why do I need a power outlet?
The Flo Smart Water Shutoff requires a power source to operate its internal sensors, monitor water usage, and communicate with the Moen Smart Water Network App. The device continuously analyzes your home's water system and needs power to detect leaks, run health tests, and provide automatic shutoff in case of an emergency. Without a power source, the device would not function as intended and would be unable to protect your home from potential water damage.
What electrical work is included in the Standard Installation?
Included with your Standard Installation is securing the power adapter’s transformer and routing one customer-supplied Moen 25-foot low-voltage extension cable to an approved outlet in a manner that does not create a tripping hazard or obstruct walkways, windows, or doors. Adding additional cables, tidying up, concealing cables along walls, through ceilings, or through walls, or making other structural modifications is outside the Standard Installation scope and would incur additional costs.
Estimated Additional Cost Range (If needed)
¾” - 1” Pipe $340 – $520
+1¼” Pipe $750 – $940+
Well System Without Sediment Filter
I have a well system
For homes supplied by a well system, an operational sediment filter with at least a 150-micron filter or 100 mesh wye strainer is required. If no filter exists or it does not meet specifications, additional labor and materials (e.g., special piping, fittings, filters, strainers) may be required.
What work is included in the Standard Installation?
If a sediment filter of at least 150 microns or a 100 mesh wye strainer is present, installation can proceed, assuming all other Standard Installation requirements are met.
Estimated Additional Cost Range (If needed)
If your home is supplied by well water and the assigned third-party installer determines that your home does not have a sediment filter or does not meet the minimum filter requirements, there may be an additional cost for installing a sediment filter. The exact cost will depend on your well system setup and the complexity of the installation. Your installer will provide a detailed estimate for approval before any work begins.