Moen Leak Protection Service
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Professional, hassle-free installation
Our Flo Standard Installation service provides a professional, hassle-free installation experience for your Flo Smart Water Shutoff device by a third-party licensed plumbing installer.
Standard Installation applies to ¾", 1", 1 ¼", or 1 ½" exposed and accessible main water supply lines and requires a minimum section of uninterrupted, straight pipe for proper installation. Standard Installation includes labor and commonly used materials necessary to install your Flo device, provided your plumbing system meets the criteria for a Standard Installation†.
Peace of mind begins with professional installation
The Flo Shutoff is a precision-engineered device that's best installed by a professional. Once you've purchased your device, use the Moen Pro Finder tool to search for trusted, qualified plumbers in your area.
Find A ProProduct Details
- Automatic Shutoff: With FloSense Technology, the device learns your home's water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.
- Real-Time Notifications: The device monitors your home's water, sending you app, phone call and email alerts for potential leaks whether you're at home or away.
- App-Based Control: The Moen Smart Water Network App provides a view of your home’s water usage and history, flow rate, and pressure with the ability to turn the water on or off remotely. The app is free, with no fees or subscriptions required.
- Runs daily microleak tests to ensure your home's plumbing network runs efficiently while identifying leaks as small as a single drop per minute.
- Can reduce up to 90% of household water waste to conserve water and provide potential savings on your monthly bill by identifying and stopping leaks.
- Insurance discounts may be available through participating providers based on location and carrier. The device is installed in line with your home's indoor or outdoor water line and requires Wi-Fi and a nearby AC power outlet.
- Get alerts when the system detects freezing conditions so you can take action.
- Works with Amazon Alexa, Ring, Alarm.com and NICE.
- Automatic Shutoff: With FloSense Technology, the device learns your home's water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.
- Real-Time Notifications: The device monitors your home's water, sending you app, phone call and email alerts for potential leaks whether you're at home or away.
- App-Based Control: The Moen Smart Water Network App provides a view of your home’s water usage and history, flow rate, and pressure with the ability to turn the water on or off remotely. The app is free, with no fees or subscriptions required.
- Runs daily microleak tests to ensure your home's plumbing network runs efficiently while identifying leaks as small as a single drop per minute.
- Can reduce up to 90% of household water waste to conserve water and provide potential savings on your monthly bill by identifying and stopping leaks.
- Insurance discounts may be available through participating providers based on location and carrier. The device is installed in line with your home's indoor or outdoor water line and requires Wi-Fi and a nearby AC power outlet.
- Get alerts when the system detects freezing conditions so you can take action.
- Works with Amazon Alexa, Ring, Alarm.com and NICE.
- The device is installed in line with your home's indoor or outdoor cold water line.
- Requires 2.4 GHz range Wi-Fi, a smartphone with the app installed and an AC power outlet nearby.
- Must be installed after water meter, water shut-off and pressure regulating valve (if applicable).
- 1” Flo Shutoff (900-006 model) is compatible with 1 inch or smaller pipe diameter. View 1” Product Specifications (PDF).
- View Instruction Sheet/Owners Manual.
- View Exploded Parts View.
- The device is installed in line with your home's indoor or outdoor cold water line.
- Requires 2.4 GHz range Wi-Fi, a smartphone with the app installed and an AC power outlet nearby.
- Must be installed after water meter, water shut-off and pressure regulating valve (if applicable).
- 1.25” Flo Shutoff (900-002 model) is compatible with 1.5 inch or smaller pipe diameter. View 1.25” Product Specifications (PDF).
- View Instruction Sheet/Owners Manual.
- View Exploded Parts View.
- Limited Continuous Device Warranty
- Terms & Conditions
- Five-year limited warranty to cover manufacturer defects
- View Warranty Details.
- One-year limited warranty to cover manufacturer defects.
- View Warranty Details.
- Limited Continuous Device Warranty
- Terms & Conditions
- One-year limited warranty to cover manufacturer defects.
- View Warranty Details.
- Five-year limited warranty to cover manufacturer defects
- View Warranty Details.
Standard Installation Details
- Labor and materials included in a Standard Installation to install your Flo Shutoff device
- Assistance with ensuring your Flo Shutoff is functioning properly
- Testing and checking leaks
- Cleaning up debris
- Learn more about Standard Installation
- Work to rectify pre-existing plumbing issues, such as abnormal water pressure or leaking/non-operational valves
- Work required to access an inaccessible water line or if sufficient uninterrupted straight pipe is unavailable for installation
- Piping that does not meet plumbing code requirements or presents a hazard to the plumber
FAQs
The Moen Leak Protection Service is a monthly subscription program that offers premium leak protection for your home. The Leak Protection Service program includes the Flo Shutoff device, as well as additional benefits, including a continuous limited warranty for the length of your subscription, dedicated customer support, an exclusive 10% discount on all purchases you make through moen.com during your subscription period, as well as up to $5,000 in insurance deductible coverage if your Flo Shutoff fails to work as designed.¹
Leak detectors can sense moisture in specific areas of your home while water monitors can identify leaks and measure water pressure through sensors on the outside of your water line. However, neither of these products offers a way to proactively prevent water damage.
The Flo Shutoff is installed in line to monitor the pressure and flow rate of the water moving through your home’s pipes, offering water monitoring, leak detection and shutoff capabilities all in one device.
In-line installation means that the Flo Shutoff is installed on the main cold water supply line for your home, which requires removing a section of the water pipe.
The Flo Smart Water Monitor and Shutoff is installed on the main cold water supply line, which typically enters your home through your garage, basement or an exterior wall. Since the Flo Shutoff is a precision-engineered device and installation requires removing a section of your main water pipe, this is considered an advanced project, so we recommend using a plumbing professional for installation.
Wi-Fi is required for full functionality and the Flo Shutoff will only operate under the 2.4GHz frequency range, which provides longer range connectivity compared to the 5GHz. However, if the device loses its connection, it will continue to protect your home. The Flo Shutoff stores the latest learnings locally, allowing it to continue safeguarding your home until the Wi-Fi connection is restored.
While the Flo Shutoff can prevent flooding caused by leaking pipes, fixtures or appliances, it cannot protect against flooding due to external environmental factors, like heavy rains, an overflowing sump pump or a leaky roof.