Moen Product Update: Flo Smart Water Monitor and Shutoff
As a Flo Shutoff owner, you understand how important it is to monitor and protect your home against potential water damage. While we regularly make software updates to ensure you have the highest level of leak detection accuracy, we’re now providing a free hardware upgrade to ensure your device is operating at peak performance.
About the Update
This free hardware update is a new turbine that we’ll mail to you to replace the turbine that’s currently running in your device. The turbine will come with detailed instructions on how to replace the part, but you’ll find a video tutorial below with the full installation process, as well as answers to common questions.
How to Install the Replacement Part
Moen
Flo Turbine Upgrade
Discount shown in cart when using your Flo by Moen account email.
Help Center
What is the issue with the Flo Smart Water Monitor and Shutoff?
We have identified a need to update the internal turbine for some earlier versions of the Flo Shutoff. Updating the internal turbine ensures that the device can continue to detect leaks in real time.
Are all units affected or just mine? How many total?
This is a small subset of device owners that we have identified through telemetry, and not all devices are affected. Even if you're not experiencing issues with the data from your device, Moen is proactively reaching out and offering affected Flo Shutoff owners a free replacement turbine to ensure continued real-time leak detection functionality.
Is my home protected from water damage now?
The Flo Smart Water Monitor and Shutoff runs daily tests each night in which it pressurizes the pipes and can still help detect leaks as small as one drop per minute. If an abnormality is detected, Flo will still alert you during this daily test. The system’s ability to detect real-time alerts outside of this daily test may be affected, as might the system’s ability to accurately display flow rates and water usage data within the app. Anytime you spot a leak, you can still use the app to turn off the main water supply in your home.
What happens if I don’t replace the turbine?
The turbine is critical to accurate water flow monitoring and updating the internal turbine will allow your device to maintain its ability to accurately show water use and detect leaks in real time.
I’m afraid of messing with plumbing. What if I need help?
While a few steps are involved, we will provide all the information owners need to complete this update, including FAQs, a replacement installation video, and detailed instructions. The most important step is to turn off your main water valve and purge the water line before you start.
If you’re uncomfortable making the repair yourself, you can always contact a plumber. Moen recommends using a plumber you are comfortable with and have vetted; if you need help finding a plumber who has experience with the Flo Smart Water Monitor and Shutoff, you can visit
Moen Pro Finder Page
I didn’t purchase this device. I bought a home with it already installed.
We identified a small subset of devices [produced before 2022] through telemetry, and not all devices are affected. Even if you're not experiencing issues with the data from your device, Moen is proactively reaching out to affected Flo Shutoff owners and offering a free replacement turbine to ensure continued real-time leak detection functionality.
Doesn’t the warranty cover this part failure?
The Moen Flo Smart Water Monitor and Shutoff is warranted for one year. If your unit is out of warranty, Moen will still provide you with a turbine replacement kit free of charge.
If I opt not to replace this part, how does that affect my warranty?
Your device will remain covered for the balance, if any, of the original one-year warranty.
If I do replace this part, will Moen extend my warranty?
No. Your device will be covered for the time remaining on the one-year warranty.
How long will it take to make the update?
While a few steps are involved, we will provide all the information owners need to complete this update, including FAQs, a replacement installation video, and detailed instructions. While the time will vary from person to person, the estimated time to complete the installation is a half-hour or less.
How do you know that my Flo Shutoff unit is affected by this issue?
The telemetry data your product sends to Moen indicates it is not working optimally. Based on our knowledge of the product, we expect this is due to the turbine. It's recommended that this part be replaced so you can experience the full benefits of your product.
How will Moen know I’ve replaced the part?
The data sent by your Flo Smart Water Monitor and Shutoff will convey that it is accurately reading your water flow and usage.
How do I know this won’t happen again?
The replacement part is a new, redesigned turbine that Moen has developed to help ensure optimal usage moving forward.
What tools do I need to complete the DIY installation of the replacement part?
Adjustable pliers, needle nose pliers, adjustable wrench, NSF 61 grease pack (provided) and safety glasses, as well as a bucket to catch any residual water in the main line.
Does Moen have plumbers in my area that I can use?
Even if you're not experiencing issues with the data from your device, Moen is proactively reaching out to affected owners to replace this part to ensure optimal data readings and real-time leak protection functionality. Moen recommends using a plumber you are comfortable with and have vetted. If you need help finding a plumber who has experience with the Flo Smart Water Monitor and Shutoff, you can visit Moen Pro Finder page
What happens if I replace this part and my device still doesn’t work?
Please contact Moen’s Smart Home Consumer Service Team at: 1-844-633-8356
Is there any risk or danger if I opt not to upgrade my device?
The turbine is critical to accurate water flow monitoring. We have identified a need to update the internal turbine for some earlier versions of the Flo Shutoff device. Updating the internal turbine ensures that the device can continue to detect leaks in real time.
