Moen FLO Protection Service
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If you cancel your subscription during the initial 36-month period, you will be charged a cancellation fee equal to 50% of the remaining payments in the initial 36-month commitment period. Please see Terms and Conditions for the full terms and conditions of the Leak Protection Service. Read the Full Terms for additional details including on privacy and data usage.
Peace of mind begins with professional installation
The Flo Shutoff is a precision-engineered device that’s best installed by a professional. Find a Moen plumber in your area to manage installation from start to finish.
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Product Details
- Automatic Shutoff: With FloSense Technology, the device learns your home's water usage patterns to identify abnormalities like running water or small leaks and will automatically turn off water to prevent damage.
- Real-Time Notifications: The device monitors your home's water, sending you app, phone call and email alerts for potential leaks whether you're at home or away.
- App-Based Control: The Moen Smart Water Network App provides a view of your home’s water usage and history, flow rate, and pressure with the ability to turn the water on or off remotely. The app is free, with no fees or subscriptions required.
- Runs daily microleak tests to ensure your home's plumbing network runs efficiently while identifying leaks as small as a single drop per minute.
- Can reduce up to 90% of household water waste to conserve water and provide potential savings on your monthly bill by identifying and stopping leaks.
- Insurance discounts may be available through participating providers based on location and carrier. The device is installed in line with your home's indoor or outdoor water line and requires Wi-Fi and a nearby AC power outlet.
- Get alerts when the system detects freezing conditions so you can take action.
- Works with Amazon Alexa, Ring, Alarm.com and NICE.
- The device is installed in line with your home's indoor or outdoor cold water line.
- Requires 2.4 GHz range Wi-Fi, a smartphone with the app installed and an AC power outlet nearby.
- Must be installed after water meter, water shut-off and pressure regulating valve (if applicable).
- 1” Flo Shutoff (900-006 model) is compatible with 1 inch or smaller pipe diameter. View 1” Product Specifications (PDF).
- View Instruction Sheet/Owners Manual.
- View Exploded Parts View.
- Limited Continuous Device Warranty
- Terms & Conditions
- Five-year limited warranty to cover manufacturer defects
- View Warranty Details.
- One-year limited warranty to cover manufacturer defects.
- View Warranty Details.
FAQs
The Moen Leak Protection Service is a monthly subscription program that offers premium leak protection for your home. The Leak Protection Service program includes the Flo Shutoff device, as well as additional benefits, including a continuous limited warranty for the length of your subscription, dedicated customer support, an exclusive 10% discount on all purchases you make through moen.com during your subscription period, as well as up to $5,000 in insurance deductible coverage if your Flo Shutoff fails to work as designed.¹
Leak detectors can sense moisture in specific areas of your home while water
monitors can identify leaks and measure water pressure through sensors on the
outside of your water line. However, neither of these products offers a way to proactively prevent water damage.
The Flo Shutoff is installed in line to monitor the pressure and flow rate of the water moving through your home’s pipes, offering water monitoring, leak detection and shutoff capabilities all in one device.
In-line installation means that the Flo Shutoff is installed on the main cold water supply line for your home, which requires removing a section of the water pipe.
The Flo Smart Water Monitor and Shutoff is installed on the main cold water supply line, which typically enters your home through your garage, basement or an exterior wall. Since the Flo Shutoff is a precision-engineered device and installation requires removing a section of your main water pipe, this is considered an advanced project, so we recommend using a plumbing professional for installation.
Wi-Fi is required for full functionality and the Flo Shutoff will only operate under the 2.4GHz frequency range, which provides longer range connectivity compared to the 5GHz. However, if the device loses its connection, it will continue to protect your home. The Flo Shutoff stores the latest learnings locally, allowing it to continue safeguarding your home until the Wi-Fi connection is restored.
While the Flo Shutoff can prevent flooding caused by leaking pipes, fixtures or appliances, it cannot protect against flooding due to external environmental factors, like heavy rains, an overflowing sump pump or a leaky roof. However, the Smart Leak Detectors included in the Ultimate Protection and Enhanced Protection bundles sense moisture from these environmental factors to help you prevent widespread water damage.
If you cancel your subscription during the initial 36-month period, you will be charged a cancellation fee equal to 50% of the remaining payments in the initial 36-month commitment period.
Use our Moen Flo Valve Size Guide to find the right device size for your water line. The guide walks you through how to locate your main water line, identify your pipe size and choose the correct smart water shutoff for your home.
¹ Moen FLO Protection Service is a monthly subscription service requiring an initial commitment of 36 months and a monthly fee payable at the beginning of each month. After the initial 36-month period, your subscription will automatically renew on a month-to-month basis unless cancelled. If you cancel your subscription during the initial 36 -month period, you will be charged a cancellation fee equal to 50% of the remaining payments in the initial commitment period. Please see Terms and Conditions for the full terms and conditions of the Leak Protection Service. For more information on auto-renewal and how to cancel your subscription, visit https://shop.moen.com/account/login.
² 1,000$ of annual plumbing coverage claims are to be filed through Cinch Home Services.
³ Leaks detected and stopped when device is appropriately configured, see instructions in FAQs. Turning water off and on from anywhere requires Wi-Fi connectivity and use of the Moen Smart Water Network App.
⁴ Limited Continuous Device Warranty available during subscription period. Smart Water Security Limited Warranty located at www.moen.com/warranties/smart-water-security-limited-warranty.
Independent Third-Party Installers. Installation services are provided by independent third-party licensed plumbing installers ("Installers"). These Installers are not employees, agents, or representatives of Moen. While Moen collaborates with these Installers to offer professional installation, they operate solely as independent contractors. Moen does not control or supervise their work and is not responsible for their performance. There is no association, partnership, or joint venture between Moen and the Installers. Each Installer is responsible for ensuring they have the required skill, experience, and qualifications to perform the installation services. They are expected to perform their work in a professional and workmanlike manner, in line with generally recognized industry standards, and in compliance with all applicable federal, state, and local laws and regulations. This includes maintaining any necessary licenses, permits, and registrations required for installation. By purchasing installation services, you acknowledge that Moen does not perform the installation directly and agree to the use of an Installer selected by Moen. Installation services are available only in select regions and may not be offered in remote or hard-to-access areas, including certain island locations. Additionally, installation services may not be available at your home for other reasons at Moen’s or Installer’s ultimate discretion, such as limitations in the availability of third-party installers, specific plumbing system requirements, or other logistical challenges. If the installation service is unavailable at your address, this may prevent the completion of the installation portion of your order. If this occurs, please contact Moen Support to explore your options, including a full refund in accordance with our refund policy.